Simple Ways to Know What Your Client is Thinking

Posted in Freelance, Tips, Web Design3 years ago • Written by 7 Comments

The most important aspect of a project is to be able to read your clients mind. A company has policies that employees must follow and these policies will apply to freelancers, and the work they do. Policies can be quite limiting and at some point freelancers, who are experts in their field, may need to go against policy clients for technical reasons. You should know what your clients think about things.

This way, you can avoid the following:

1. Conflict or Misunderstanding

It is important that there is as little conflict or misunderstanding between a client and a freelancer as possible. If there is too much conflict or misunderstanding the project may die before it’s completed. One way to avoid this is to know what your client thinks regarding the project. Both sides should be clear with each other if there is a conflict of interest or simply a misunderstanding to avoid further conflict. Yes, misunderstanding can lead to conflict but it can be prevented.

Conflict

Image by: Jennifer Murawski

2. Waste of Time

Time is a very valuable resource to both freelancers and their clients. If there is a conflict between a freelancer and a client, then valuable time will be lost.

For example. If there is a misunderstanding or miscommunication, there is a possibility that a part of the project will need to be redone. The freelancer will have to start again and the deadline will not be met successfully.

Time

Image by: Albrecht

3. Waste of Money

Money is also an important resource. Without money, project will not be completed. A client is strict when it comes to expenses, and you as a freelancer must assure them that their money is being well spent.

Money important

Image by: i.Nancyyy

One way to make the project successful and not waste a lot of money is for both parties to share ideas.

4. Upset Clients

Reasons clients might be upset?

  • You did not meet their needs and wants
  • You did not meet their deadlines
  • You didn’t make them feel like their project was a priority
  • You do not put in the effort they expect
  • You do not listen to them

Never upset clients! The first step to avoid upset clients is to show them you understand what’s expected of you.

How to Read a Client’s Mind

Now, let me give you some tips and ways on how can you get into the minds of your clients.

Your mind

Image by: S A L M A ♥ senior ²º¹¹

1. Brainstorming

Brainstorming is a process where members of a group share their ideas with each other. This technique gives you the opportunity to share and talk about ideas and determine the scope of the project.

How to brainstorm properly

  1. Get a pen and paper. Or you can just type on your computer.
  2. Set your brainstorming time limit into 15-20 minutes.
  3. Write or type your topic in bold, huge font size to focus your mind on it.
  4. Focus on what you would like to accomplish.
  5. Think, think and just think.
  6. Write down every word that comes to mind.
  7. Answer the five W’s (Who, What, Where, Why, When, How).
  8. Group your ideas into categories.
  9. Remove any ideas that aren’t relevant to the project from your list.
  10. Focus on the relevant ideas that you came up with.

Brainstorm

Image by: Jme37

2. Conduct Interviews

Interviews are one way to know what your clients would like to see. What should you do when interviewing your client regarding the project?

  • Be humble and polite. Just be nice and build rapport with your client.
  • Be specific with your questions. As much as possible, use layman’s terms or analogies if necessary.
  • Give him time to think. Don’t hurry your client or yourself. Give him time to think and decide.
  • Let him speak. If he has something to say, listen to him, if he doesn’t have anything to say, make sure he understands everything that has been discussed, but don’t force him to have an opinion.

Interview

Image by: Debbie Ohi

In my personal opinion, I prefer interviews. Interviews can build a good relationship between you and your client. Also, it is better to ask questions in person for you to really understand your client and what they like.

3. Use Questionnaires

Questionnaires are a good way to know what ideas your client has. Let me give you an example. My boyfriend is a freelance logo designer. Since he cannot do personal or chat interviews, his way to find out what clients like is to email them a questionnaire. The clients need to answer these to give him an idea regarding the logos they like. And here are the questions:

Name of the company: _________________________________

This is where the client writes the whole name of the company.

Business type: _________________________________

In this question, the client states their business type: manufacturer, e-commerce, etc.

What are your preferred colors? _________________________________

If they have preferred colors, they will be writing it here.

What are your preferred fonts? _________________________________

As well as with the fonts, if they like a specific font they will write it here.

Traits(brief description of what you like to see on the logo): _________________________________

The answer to this question is very important. This is where the client describes what he wants. Or he can states there that the designer can do freehand.

He will use the clients answers as reference and as a starting point.

Question

Image by: misallphoto

You can write your own questionnaire. Focus on what you need to know regarding the project. To help you with this, here are some tips for writing questionnaires:

  • What is the purpose of the project
  • Focus on what you would like to know
  • Be specific in creating questions
  • Put a section there where they can cite what they want

4. Use Sketches

Sketches are a good representation to let you and your client understand certain things. It is important that you are both on the same page to avoid conflicts later on.

The image below that I found on Flickr shows an example on how can you make a sketch for a website.

Sketches2

Image by: Bryan Veloso

5. Offer Suggestions

Even though clients are like your boss, you should also give them your suggestions especially since you are the one who is more knowledgeable.

When to suggest things:

  • When your client is asking for it.
  • When your client does not have anything to say.
  • When your client wants something that you think is not appropriate.

Suggest

Image by: Yasmine nomnom

There is nothing wrong with giving suggestions to your clients. Actually, they appreciate it. It is one way of showing that you are very interested and dedicated in what you do.

6. Communicate

In every aspect of our lives, we need to communicate. And it’s very important in the world of freelancing.

Why do you need to communicate with your clients?

  • To fully know on what they expect from you
  • To know what they want and what you want, as well
  • To get to know more about the project you are involved with
  • To collaborate

The image below describes how a communication process should go. You listen and you talk.

Communicate

Image by: Paul Shanks

Communication is not just done when you’re gathering ideas. During the whole project always make sure that you are communicating with your clients. This is a very important ingredient to complete each project successfully.

Wrap-Up

These are just few ways to know what your clients think. Wrapping it up:

  • Brainstorm
  • Ask questions either in an interview or sending questionnaires.
  • Don’t hesitate to give suggestions.
  • Always communicate.

With these tips, you’ll be able to build good relationships with your clients and be successful in completing projects that make your clients happy.

33 Written Articles

An Information Technology graduate who loves learning new things and chocolates, too. She spends the whole day sitting in front of the computer, making herself updated with the things going on around her.

7 Comments Best Comments First
  • Matthew Ellis

    Saturday, March 5th, 2011 14:30

    1

    All very good. Though sometime, even when you do all the above, the client still sucks. Fact!

    0
  • Tanya

    Sunday, March 6th, 2011 05:26

    3

    I know what my client is thinking. He is thinking that to recode the whole website is a matter of two minutes and costs me neither money nor time. He reads my emails, sees my sketches, listens to me by telephone but still is sure that to rewrite a website is a matter of two minutes.

    0
  • David

    Saturday, March 5th, 2011 16:03

    2

    Oh my clients! Hate ‘em or love ‘em we need ‘em.

    0
  • Tom

    Thursday, March 10th, 2011 23:41

    4

    The “waste of time” one is very important.

    0
  • Razi

    Sunday, March 13th, 2011 10:30

    5

    Wow,nice information.

    0
  • Brett Widmann

    Wednesday, May 11th, 2011 05:31

    7

    These are some interesting tips. They will be really helpful in the future. Thanks!

    0
  • J. Hendrix

    Wednesday, March 16th, 2011 16:34

    6

    Very good article! Thanks for sharing.

    0
  • Brett Widmann

    Wednesday, May 11th, 2011 05:31

    7

    These are some interesting tips. They will be really helpful in the future. Thanks!

    0
  • J. Hendrix

    Wednesday, March 16th, 2011 16:34

    6

    Very good article! Thanks for sharing.

    0
  • Razi

    Sunday, March 13th, 2011 10:30

    5

    Wow,nice information.

    0
  • Tom

    Thursday, March 10th, 2011 23:41

    4

    The “waste of time” one is very important.

    0
  • Tanya

    Sunday, March 6th, 2011 05:26

    3

    I know what my client is thinking. He is thinking that to recode the whole website is a matter of two minutes and costs me neither money nor time. He reads my emails, sees my sketches, listens to me by telephone but still is sure that to rewrite a website is a matter of two minutes.

    0
  • David

    Saturday, March 5th, 2011 16:03

    2

    Oh my clients! Hate ‘em or love ‘em we need ‘em.

    0
  • Matthew Ellis

    Saturday, March 5th, 2011 14:30

    1

    All very good. Though sometime, even when you do all the above, the client still sucks. Fact!

    0

Comments are closed.

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