Traits Every Small Business Website Should Have


There is always vast room for improvement with any website, and small business websites are no exception. With the phone book a communication tool of the past, establishing a solid online presence is at the forefront of a lot of small businesses.

If you’re a small business owner, your website is a pivotal part of your marketing and branding, and shouldn’t be taken lightly. It’s integral to not just focus on appearance – but usability – as this will play a major role in how long your customers stay around.

In this article I will address the areas that factor into whether a small business website is ultimately successful or not.  Pay careful attention to these areas in your next design for a small business, as they will reap benefits for your clients in the long run.

Articulate Your Mission

In today’s society buzz words are a thing of the past. Freely express your vision for your business with the world on your website. You can start by asking yourself (or your client) these three questions:

  1. Who are you?
  2. Who are your potential customers?
  3. How can you tell your potential customers who you are?

After answering these three questions your can begin to develop a creative strategy for your website that will ultimately make it more effective. These questions hold the key to making marketing decisions, branding your business, building fierce loyalty within your customer base, and a lot more.

You’ll find mission statements for some well-known companies here.

Keep these tips in mind in creating copy for your site:

  • Employing overly sophisticated language or industry-specific jargon could confuse, isolate, and frustrate clients. Use words you would use when speaking to someone in person.
  • Read your marketing material to a child in late elementary or middle school. Do they understand your product? If not, what did you need to tell them before they did?

A Call to Action

You’ve spent hours upon hours designing a beautiful website for your clients, complete with custom illustrations and a flashy new slideshow, but your client isn’t getting any new business. A fundamental error of many small business websites is they fail to include a clear Call to Action. If you aren’t leading users to commit to an action (buy a product, contact you or subscribe, for example), then you are losing them.

You may have spent a lot of time driving traffic to your client’s website, ultimately to only have these customers not convert into new business. If a call to action is a small link buried in a sea of text, it’s easy to see how these customers got away. To achieve a business’ goals, creating a successful call to action to guide users where they need to be should be at the forefront of your web design check list.

The call to action button above is placed in a prominent location; it’s large and has a distinctive color with respect to surrounding elements. To provide additional context on what it means to “Purchase the book”, the call to action button is followed by text explaining cost and available format (traditional book or PDF).

Keep the following in mind when creating the right call to action:

  • The design of a call to action can be broken down into 4 simple elements —size, shape, color, and position. Each plays a vital part in determining how effective the call to action is in directing the user.
  • Don’t overdo it with multiple call to actions on each page.
  • Provide access to the call to action quickly. Your visitor is most interested in accessing this information as quickly as possible so don’t create any unnecessary hurdles!



We all love a beautiful website, but when that website loads slowly or gets in the way of accessing pertinent information, it’s time for some restructuring. It’s important to address what is the ultimate goal you wish your visitor to achieve in visiting your site. Your site should ultimately draw focus to the content, and all those bells and whistles are just icing on the cake.

Most people won’t read everything on your page, so it’s critical to decide the most important content that needs to be there. This can be achieved through a visual hierarchy that guides the user through the page and creates a more enjoyable user experience.

Here’s an article on Eye Tracking to give you a better idea of how to structure content.

Here are some tips to keep in mind when structuring your content:

  • White space is necessary. Giving your content room to breathe allows the user to focus on the most important aspects on any given page.
  • Break up lengthy blocks of text into digestible blocks. Heading, sub-headings, bullets, blockquotes, and paragraphs are all necessary components of a well-structured website.
  • For every flash animation or widget on your web site, your site’s loading time will increase while your screen real estate decreases.
  • Challenge every item on each page and ask, “Does it really need to be there? Does it serve a specific purpose? Can I live without it?”
  • Crisp layouts, cohesive colors, and well thought-out design elements give off a sense of know-how and experience.


Search Engine Optimization (SEO) should also be addressed in your overall website strategy. Quality content with legitimate mentions of key words and topics related to your business will help to bring more business your way. What’s best is results are now consisted of all kinds of content, including videos, images, maps, business listings, tweets and even Facebook Page posts.

  • Add a Blog. Search engines love fresh content and if your client updates it regularly, they will experience a distinct SEO advantage. The interactivity also increases the likelihood that potential customers will social bookmark it and share it with their network.
  • Consider creating a YouTube channel. Every video you post to your channel can be tagged and indexed, increasing the odds your brand name will appear in natural searches for keywords associated with your business.
  • Remember to add footer links to every page, use meta description tags, and make each page unique.



MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. In addition to a user-friendly navigation, a prominent call to action button is displayed, encouraging users to get started.

Craft Coffee
Craft Coffee is a coffee discovery service that explains the value it brings to customers as soon as they enter the website. After highlighting their services, they direct users to “Buy a Tasting Box” with one of their highly visible call to action buttons.

Your Web Job
Your Web Job is a hub for job-seeking web professionals — project managers, copywriters, SEO experts, usability folk, social media gurus, and designers and developers — and for those who want to hire them. A call to action button is placed right at the top of the page, encouraging visitors to submit jobs right away.

These simple procedures in web design are just stepping stones on your way to creating a memorable website for your business. These are just a few rules, have you found any others in creating small business websites for your clients?



  1. Thanks. This is one of those topics that you think you know it all and yet you still feel make me feel energised after reading your post. I am working on a project at the moment with cms imposed limitations which maybe made me drop my guard a bit. Thanks for reinspiring me to go back, doublecheck what i can adapt and do my best to use what has been proven to work.

  2. Jami Broom

    don’t forget a phone number. LOTS of websites leave those off, and it’s bad, bad, bad.

    And if you’re local, use LOCAL SEO.

  3. Alex

    Nice article. I think the biggest challenge with small business web design is to identify the aims on the website owner. Is it simply a website to showcase products and services to customers where the initial business contact has been made, or is the hope to also gain fresh business via search engine traffic. The two objectives require quite different website design strategy right from the start.

  4. Chris

    As pointed out, it’s especially important to clearly define target customers, and then optimize content, calls to action, etc for those visitors. Thanks for another good read!

  5. John

    I am looking for some web design solution. Now I have funded my solution from here. I think this a great service. This is very useful site for us (web designer).

  6. Lauren

    You did a great job writing such informative article! I also utilize Mailchimp and freshbook which I also recommend it to my website visitors. I also utilize SEO fro my website. Thanks for sharing this wonderful post.

  7. I will definitely be implementing these techniques and strategies into my own site. There’s great success in learning how to create a solid foundation for your business website. Thanks so much!

  8. nathan powell

    A very concise post. I may just run through this again as I set up my next site. You write great articles Stephanie!

    I seem to be bumping into you all over the web at the moment. Im also a member over at freelance mingle.

    Good luck!

  9. Samantha Prinsloo

    As always another excellent article! The YouTube channel has definitely gotten me thinking! :) Keep up the excellent work!

  10. Stephanie

    You got it big time and your clients, I trust, appreciate the perspective you bring to web design and development. It’s not about the flying monkeys or the sizzle which are transitory and just get in the way of communicating effectively to users. It’s all about the user experience and making sure the user is at the center of web design.

    Thanks for taking the time to do a very thoughtful article. Lots of common sense ideas which are not always commonly seen.

  11. Excellent and must read one for web designers. It is vital for any online business to have a good design to stay unique in the business market.

  12. Walter

    Thanks for the great article it is very useful for small industries to grow . and very very help full for all. thanks again. and keep it up.